Location en ligne

FAQ DECONFINEMENT

By post

Vélhop, 55 rue du Marché Gare – 67200 Strasbourg  – FRANCE

By telephone

03 67 70 70 70 (price of local call)

 

By email

Vélhop rental shops

Gare de Strasbourg

Level – 1 – Grande Verrière de la gare – Tel. : +333 67 70 70 70

OPENING HOURS

Peak season from 30/03/2019 : 

  • from Monday to Friday : non-stop from 8am to 7pm
  • Saturday, Sunday and public holidays : non-stop from 9.30am to 7pm

Low season from 05/11/2018 to 29/03/2019 : 

  • from Monday to Friday : non-stop from 8am to 7pm
  • Saturday : 9.30am to 12.30pm and 2pm to 5.30pm
  • Sunday and public holidays : closed
Centre

3 rue d’Or, Strasbourg – tramway station Porte de l’Hôpital, Tel : +333 67 70 70 70

OPENING HOURS

Peak season from 30/03/2019 : 

  • from Monday to Friday : non-stop from 8:00 a.m. to 7:00 p.m.
  • Saturdays, Sundays and public holidays : non-stop from 9:30 a.m. to 7:00 p.m.

Low season from 05/11/2018 to 29/03/2019 : 

  • from Monday to Friday: non-stop from 8:00 a.m. to 7:00 p.m.
  • Saturdays : from 9:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:30 p.m.
  • Sundays and public holidays : closed
Université

23 boulevard de la Victoire, Strasbourg, Tel : +333 67 70 70 70

OPENING HOURS

Peak season from 30/03/2019 : 

  • from Monday to Friday : non-stop from 9:00 a.m. to 6:30 p.m.
  • Saturdays, Sundays and public holidays : closed.

Low season from 05/11/2018 to 29/03/2019 : 

  • from Monday to Friday : from 9:00 a.m. to 12:30 p.m.and from 1:30 p.m. to 6:30 p.m.
  • Saturdays, Sundays and public holidays : closed
Koenigshoffen

67 route des Romains, Strasbourg, Tel : +333 67 70 70 70

OPENING HOURS

  • from Monday to Friday : from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 4:30 p.m.
  • Saturdays, Sundays and public holidays : closed
Schiltigheim

3 rue Saint-Charles, 67300 Schiltigheim, Tel : +333 67 70 70 70

OPENING HOURS

  • from Monday to Friday : from 8:30 a.m. to 6:00 p.m.
  • Saturdays, Sundays and public holidays : closed

 

FAQ

What is the minimum age for access to the Vélhop service?

The service is accessible to persons over the age of 16, who acknowledge that they know how to ride a bike and do not suffer from any medical problems preventing them from doing so.

How long does the subscription period last?

A subscription is taken out for one month (self-hire station only), three months or twelve months.

Is the deposit debited?

The deposit is only debited if the bike is not returned at the end of the rental period or in the event of damage, theft or inappropriate use of the equipment.

Can I cancel my subscription? If so, can I receive any compensation for the months not used?

Yes, it is possible to cancel your subscription. However, no compensation or refund will be granted.

What do I do if my bike is stolen?

If your Vélhop is stolen, you must:

  • report it to the nearest police station,
  • contact +333 67 70 70 70 as soon as possible,
  • send the report by post to Vélhop.

As the bike is your responsibility, the deposit will be debited (see T&Cs).

What do I do if I have an accident with a Vélhop?

Contact the hotline on +33 3 88 40 78 42 as soon as possible.

  • Accident between a bike and car: Send a copy of the accident report or police report in the event of a hit-and-run.
  • Accident between a bike and a pedestrian: Report the accident to your civil liability insurer and send it to us by post.
  • Accident with the bike: Write a letter explaining the circumstances and the damage to yourself and to the bike.
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