Contact FAQ

Info Stations

From 15 to 19 July inclusive, the Vélhop Rotonde station will be unavailable due to works at the P+R Rotonde.

Thank you for your understanding.

See the station map
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Agency and Click & Collect

A Vélhop close to you throughout the Eurometropolis!

Log in to your Vélhop account


Visit your information and rental point (Click & Collect only) every morning from 9 am to 12.30 pm from Monday to Friday!

This branch offers you information on Vélhop hire as well as the opportunity to collect, exchange or return your Vélhop (by appointment only).

-> Make an appointment via my customer account!

Where can I find a Vélhop?

Adresse Adresse

Halles du Scilt :
15b Rue Principale, 67300 Schiltigheim

Horaires Heures d’ouverture

Monday to Friday :
9 am to 12.30 pm

Collect your bike from a post office

Take advantage of our network of partner post offices to collect your bike you reserved online in advance.

Classic and electric-assist Vélhop bookings only. Vélhop cargo bikes will soon be available for online reservation and collection from post offices.

Where can I find a Vélhop?

Mobile agencies THROUGHOUT the Eurometropolis

The Vélhop mobile agencies regularly visit the communes of the Eurometropolis, with more than 300 days of activities per year.

Calendar to come.

Where can I find a Vélhop?

There's always a Vélhop to suit you

Découvrez le Vélhop sous toutes ses formes


How do I book a Click & Collect Vélhop?