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Agency and Click & Collect

A Vélhop close to you throughout the Eurometropolis!

Log in to your Vélhop account

VISIT OUR CENTRAL AGENCY

The Central Station Agency brings together all the Vélhop services in one place: shop, reception, workshop and much more!

Vélhop tip: for all new long-term rentals, book online to ensure that a bike is available when you arrive and to reduce waiting time at the branch! (Long-term rental are reserved for EMS residents)

Pre-register

Go to the Central Agency

Adresse Adresse

Strasbourg Train Station
Inside the large glass roof, Level -1

Horaires Heures d’ouverture

Monday to Friday :
8 am to 7 pm

Saturday :
9 am to 6 pm

Sundays and public holidays :
closed


THE SCHILTIGHEIM INFORMATION AND RENTAL POINT

Visit your information and rental point (Click & Collect only) every morning from 9 am to 12.30 pm from Monday to Friday!

This branch offers you information on Vélhop hire as well as the opportunity to collect, exchange or return your Vélhop (by appointment only).

-> Make an appointment via my customer account!

Where can I find a Vélhop?

Adresse Adresse

Halles du Scilt :
15b Rue Principale, 67300 Schiltigheim

Horaires Heures d’ouverture

Monday to Friday :
9 am to 12.30 pm

Collect your bike from a post office

Take advantage of our network of partner post offices to collect your bike you reserved online in advance.

Classic and electric-assist Vélhop bookings only. Vélhop cargo bikes will soon be available for online reservation and collection from post offices.

Where can I find a Vélhop?

Mobile agencies THROUGHOUT the Eurometropolis

The Vélhop mobile agencies regularly visit the communes of the Eurometropolis, with more than 300 days of activities per year.

Calendar to come.

Where can I find a Vélhop?

There's always a Vélhop to suit you

Découvrez le Vélhop sous toutes ses formes

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HOW TO RESERVE A VELHOP USING THE CLICK & COLLECT SERVICE?

1

Please go to "My account"

  1. Click on “Pre-registration”
  2. Fill in your details: surname, first name, email and postal address.
  3. After confirming your email address, choose the type of bike you want: classic, electrically-assisted, cargo, tandem, folding, etc.

If you already have a hire bike, click on “My account”.

2

When a bike is available, you receive an email

  1. You will receive an email informing you that the bike you want is available.
  2. You have 5 days to confirm your rental request.
  3. Sign up online providing proof of identity, proof of address, a deposit and a method of payment (pre-payment, payment will only be effective when the bike is collected).
  4. Choose the date and place where you want to collect your bike.
3

Confirmation of the appointment to collect your bike

  1. You will receive an e-mail confirming the date and place of your appointment.
  2. If you cannot make it, please contact the agency as soon as possible on +33 (0)3 67 70 70 70.
4

You can pick up your bike at your Click & Collect collection point

  1. Go to the collection point with your ID.
  2. Check the condition of the bike.
  3. You receive your invoice, contract and login to your online account by email.
5

Schedule an appointment online for maintenance or to return your bike

  1. You can access your account online to: view your current rental, collect your invoices, make an appointment for maintenance or to return your bike.
  2. You can log in to your account to report a claim.
  3. You can also make a new long-term reservation request from your online account.