Vélhop et j'arrive

Vélhop, the bike share service of Eurométropole de Strasbourg, offers you comfortable, well-maintained and safe bikes. Short-term hire offers you a Vélhop for personal use for one hour, one day, several days or one month.

How to rent a Velhop?

Visit the Rental section of the website to create your account, choose your rental option and save your bank details.
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Create an account
Keep your 7-digit access code, available in your space online and also sent to you by email.
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Receive your access code
To take a Vélhop, enter you access code on the totem.
3
Collect a Vélhop
The unit opens, take the key indicated by a light, then unlock the Vélhop that corresponds to the number on the key. The bike must be returned within a maximum of 3 days to the original docking station.
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Taking and returning a Vélhop
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Prices

1 - 5 hours
€1/h
5 - 12 hours
€5
1 day (24h)
€10
2 days (48h)
€20
3 days (72h)
€30
More than 3 consecutive days, please visit a Vélhop shop
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Deposit of €150 per bicycle (pre-authorisation)

The rental charge depends on the period of use. Every hour commenced is due. Maximum rental period: 3 days, i.e. 72 consecutive hours. If the bicycle has not been returned to the station after 3 days, the deposit will be debited.

Prices indicated include VAT at 20%.
Assistance: If you experience a problem with your bike rental, please contact our technical help desk: +33 3 88 40 78 42 (open 24/7)

FAQ

What is the minimum age for access to the Vélhop service?

The service is accessible to persons over the age of 16, who acknowledge that they know how to ride a bike and do not suffer from any medical problems preventing them from doing so.

Is the deposit debited?

The deposit is only debited if the bike is not returned at the end of the rental period or in the event of damage, theft or inappropriate use of the equipment.

Can I reserve a Vélhop in advance?

Of course. Hiring a Vélhop from an automatic station requires the reservation of a Vélhop code. This code is valid for 7 days. It is therefore possible to contact our voice server on 09 69 39 36 67 in advance.

Can I hire several Vélhops at the same time from an automatic station?

To hire several bikes from an automatic station, you need to repeat the Vélhop code reservation operation. We therefore recommend that you reserve your codes in advance or hire the Vélhops from a shop if you are in a group.

What do I do if my bike is stolen?

If your Vélhop is stolen, you must:

  • report it to the nearest police station,
  • contact +33 9 69 39 36 67 as soon as possible,
  • send the report by post to Vélhop.

As the bike is your responsibility, the deposit will be debited (see T&Cs).

What do I do if I have an accident with a Vélhop?

Contact the hotline on +33 3 88 40 78 42 as soon as possible.

  • Accident between a bike and car: Send a copy of the accident report or police report in the event of a hit-and-run.
  • Accident between a bike and a pedestrian: Report the accident to your civil liability insurer and send it to us by post.
  • Accident with the bike: Write a letter explaining the circumstances and the damage to yourself and to the bike.
FREEDOM SUBSCRIPTION Starting from 0.20 € / hr
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