Vélhop, the bike share service of Eurométropole de Strasbourg, offers you comfortable, well-maintained and safe bikes. Long-term hire offers you a preferential price at a self-hire station or a bike from a rental shop for personal use, for several months to one year. With a subscription, you get a bike and its accessories, as well as shop maintenance services. You can manage your bike as you like, in absolute safety.
Cash, cheque made out to Strasbourg Mobilités, credit or debit card (excluding American Express)
STUDENT HIRE: For students aged under 26, subject to presentation of the student card for the coming academic year. Offer valid from August to October, subject to availability.
Special offer reserved for students holding grants/scholarships – academic year 2020/2021 in the context of aid linked to COVID-19: This rental package at € 10* entitles the holder to the rental of a regular bike for the current academic year. The rental contract is taken out for a maximum period of 10 months and ends no later than 15 July 2021.
*Upon presentation of scholarship/grant certificate + student card or 2020-2021 certificate of attendance
SAFETY: helmets are mandatory for children under 12 years of age.
Bikes and their accessories remain the responsibility of the user throughout the rental period.
Any repairs to and/or replacement of bikes and/or their accessories in the event of damage, loss or theft will be subject to an additional charge in accordance with current prices.
ELECTRIC BIKE DISCOVERY OFFER: RENTAL FOR 1 TO 6 MONTHS
Undecided about buying an electric bike? Take advantage of the Vélhop discovery offer to test one out! € 49/month for a maximum of 3 months (€ 147 for the 1st quarter) – then € 102/month for a maximum of 3 months (€ 306 for the 2nd quarter).
The bike and its accessories are the responsibility of the customer for the entire rental period. Any repairs and replacement of the bike and/or its accessories in the event of damage, loss or theft will be billed as an additional charge according to the rates applicable at the time.
The service is accessible to persons over the age of 16, who acknowledge that they know how to ride a bike and do not suffer from any medical problems preventing them from doing so.
A subscription is taken out for one month (self-hire station only), three months or twelve months.
The deposit is only debited if the bike is not returned at the end of the rental period or in the event of damage, theft or inappropriate use of the equipment.
Yes, it is possible to cancel your subscription. However, no compensation or refund will be granted.
If your Vélhop is stolen, you must:
As the bike is your responsibility, the deposit will be debited (see T&Cs).
Contact the hotline on +33 3 88 40 78 42 as soon as possible.
