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STRASBOURG EUROMETROPOLE BIKE RENTAL SERVICE

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VÉLHOP AT THE DOCKING STATION

CREATE AN ACCOUNT

1 – Create your profile: provide your personal details (surname, name, email address, mobile phone number) choose your 4-digit PIN code
and save your bank card details*
2 – Select your Discovery rental option or your Liberty subscription for 1 month / 1 quarter / 1 year
3 – Keep your 7 digit access code that you will receive by email
4 – Go to a docking station and follow the instructions on the screen to take a Vélhop

* Please note: Payment for the right to access the docking station corresponding with the selected rental option, if any, is immediate. Your account must be in credit to a sum of €50 or more (solvency test). Rental charges and security deposit payment (if required) are debited from your account.

 

DO YOU HAVE A VALID LIBERTY VÉLHOP STATION RENTAL SUBSCRIPTION OR DID YOU SUBSCRIBE TO LIBERTY PASSMOBILITY (BEFORE 01/12/2020)?

1 – Log onto velhop.strasbourg.eu with your email address and your 4-digit PIN code
2 – Save your bank details. After your credit has run out, rentals will be invoiced and
debited directly from your bank account.
3 – Go to a docking station to take a Vélhop!

DO YOU HAVE A PREMIUM PASSMOBILITY OR A LIBERTY+ COMPANY SUBSCRIPTION?

1 – Log onto velhop.strasbourg.eu with your email address and your 4-digit PIN code
2 – Go to a docking station to take a Vélhop!

For more information, visit:  contact@velhop.strasbourg.eu !

TAKING A BIKE

1 – Identify yourself with your 7 digit access code (or scan your subscription card)
2 – The unit will open, take the key indicated by the flashing light
3 – Find the Vélhop with the number that corresponds with the number on the key, unlock the bike and enjoy riding your Vélhop!

Note: whatever rental option you have chosen, the maximum rental duration for a Vélhop from a docking station is 3 days, or 72 hours. 

HOW TO LINK YOUR ACCESS TO VELHOP DOCKING STATIONS WITH YOUR SUBSCRIPTION CARD?

1 – When you identify yourself at a docking station, present your subscription card (instead of entering your access code)
and enter your PIN code.
2 – To activate your subscription card, enter your 7 digit access code.
3 – Your subscription card will then be linked to your user account!

Warning, once your subscription card has been linked to your access code, only your subscription card can be used to take a Vélhop from a docking station (the access code will no longer be valid).

 

RETURNING A BIKE

WARNING
Return your Vélhop to the docking station you took it from: it is not possible to return your bike to a different docking station.

1 – Lock the Vélhop to an available lock dock at the docking station
2 – Identify yourself with your 7 digit access code (or scan your subscription card)
3 – The unit will open, put the key in the position indicated by the flashing light

Thank you and see you soon!