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Vélhop et j'arrive

Vélhop, the bike share service of Eurométropole de Strasbourg, offers you comfortable, well-maintained and safe bikes. Short-term hire offers you a Vélhop for personal use for one hour, one day, several days or one month.

How to rent a Velhop?

Assistance: If you experience a problem with your bike rental, please contact our technical help desk: +33 3 88 18 00 40 (open 24/7)
You will need a credit card and a telephone
1
Get a Vélhop code
Dial +33 9 69 39 36 67 (local rates apply) to contact the rental service or go to a station fitted with a credit card reader
2
Enter the code to the station
You will be issued with a Vélhop code by telephone and by SMS, valid for 7 days, to be used when you rent and return your bicycle
3
Take the keys
You must return the bike within 3 days to the same station
4
Take out and return the bike
1
2
3
4

Prices

1 - 5 hours
€1/h
5 - 12 hours
€5
1 day (24h)
€10
2 days (48h)
€20
3 days (72h)
€30
More than 3 consecutive days, please visit a Vélhop shop
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Deposit of €150 per bicycle (pre-authorisation)

The rental charge depends on the period of use. Every hour commenced is due. Maximum rental period: 3 days, i.e. 72 consecutive hours. If the bicycle has not been returned to the station after 3 days, the deposit will be debited.

Prices indicated include VAT at 20%.

FAQ

What is the minimum age for access to the Vélhop service?

The service is accessible to persons over the age of 16, who acknowledge that they know how to ride a bike and do not suffer from any medical problems preventing them from doing so.

Is the deposit debited?

The deposit is only debited if the bike is not returned at the end of the rental period or in the event of damage, theft or inappropriate use of the equipment.

Can I reserve a Vélhop in advance?

Of course. Hiring a Vélhop from an automatic station requires the reservation of a Vélhop code. This code is valid for 7 days. It is therefore possible to contact our voice server on 09 69 39 36 67 in advance.

Can I hire several Vélhops at the same time from an automatic station?

To hire several bikes from an automatic station, you need to repeat the Vélhop code reservation operation. We therefore recommend that you reserve your codes in advance or hire the Vélhops from a shop if you are in a group.

What do I do if my bike is stolen?

If your Vélhop is stolen, you must:

  • report it to the nearest police station,
  • contact +33 9 69 39 36 67 as soon as possible,
  • send the report by post to Vélhop.

As the bike is your responsibility, the deposit will be debited (see T&Cs).

What do I do if I have an accident with a Vélhop?

Contact the hotline on +33 3 88 18 00 40 as soon as possible.

  • Accident between a bike and car: Send a copy of the accident report or police report in the event of a hit-and-run.
  • Accident between a bike and a pedestrian: Report the accident to your civil liability insurer and send it to us by post.
  • Accident with the bike: Write a letter explaining the circumstances and the damage to yourself and to the bike.
FREEDOM SUBSCRIPTION Starting from 0.20 € / hr
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