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Vélhop à 100%

Vélhop, the bike share service of Eurométropole de Strasbourg, offers you comfortable, well-maintained and safe bikes. Long-term hire offers you a preferential price at a self-hire station or a bike from a rental shop for personal use, for several months to one year. With a subscription, you get a bike and its accessories, as well as shop maintenance services. You can manage your bike as you like, in absolute safety.

Rent a Vélhop

Go to the Vélhop shop of your choice with the necessary documents and a means of payment. Check over the bike and its accessories with a member of staff.
1
Take out a bike
You undertake to take the bike to a Vélhop shop every three months for a compulsory service. You will be required to pay for any damage observed.
2
Quarterly check-ups
Use the lock supplied with the bike. To correctly secure your bike, ensure that the fork, the front wheel and a fixed point are all secured in the lock.
3
Lock up your bike
Go back to the Vélhop shop from where you hired the bike. The bike will be checked over and you will be required to pay for repairs in the event of any damage.
4
Take the bike back
1
2
3
4

Supporting documents

Valid proof of identity
Valid proof of identity
  • French or foreign national identity card
  • French or foreign passport
  • French or foreign driving licence
  • Temporary residence card, residence permit, EU member state card
Deposit of €150 or €300 depending on the type of bike
Deposit of €150 or €300 depending on the type of bike
  • In cash
  • By cheque made out to Strasbourg Mobilités
Proof of address
Proof of address
  • Water, electricity, gas or phone bill (including mobile telephone)
  • Tax payment notice
  • Proof of home insurance (fire, tenant risks or civil liability)
  • Property deed or rent receipt
Payment
Payment

Cash, cheque made out to Strasbourg Mobilités, credit or debit card (excluding American Express)

Prices

Discover or rediscover cycling with Vélhop and if you’re convinced, buy your own bike.
 
Full price
Reduced price
Regular bike
€33
€28
Electric bike
N/A
N/A
Basket and lock
Included
Included
Child seat hire
€15
€15
 
Full price
Reduced price
Year 1
€84
€68
Year 2
€95
€77
Year 3 and above
€110
€89
Basket and lock
Included
Included
Child seat hire
€30
€30
Year 1
€42
Year 2
€48
Year 3 and above
€56
Basket and lock
Included
Child seat hire
€30

 STUDENT HIRE: For students aged under 26, subject to presentation of the student card for the coming academic year. Offer valid from August to October, subject to availability.

 SAFETY: helmets are mandatory for children under 12 years of age.
Bikes and their accessories remain the responsibility of the user throughout the rental period.

Any repairs to and/or replacement of bikes and/or their accessories in the event of damage, loss or theft will be subject to an additional charge in accordance with current prices.

Prices indicated include VAT at 20%.

FAQ

What is the minimum age for access to the Vélhop service?

The service is accessible to persons over the age of 16, who acknowledge that they know how to ride a bike and do not suffer from any medical problems preventing them from doing so.

How long does the subscription period last?

A subscription is taken out for one month (self-hire station only), three months or twelve months.

Is the deposit debited?

The deposit is only debited if the bike is not returned at the end of the rental period or in the event of damage, theft or inappropriate use of the equipment.

Can I cancel my subscription? If so, can I receive any compensation for the months not used?

Yes, it is possible to cancel your subscription. However, no compensation or refund will be granted.

What do I do if my bike is stolen?

If your Vélhop is stolen, you must:

  • report it to the nearest police station,
  • contact +33 9 69 39 36 67 as soon as possible,
  • send the report by post to Vélhop.

As the bike is your responsibility, the deposit will be debited (see T&Cs).

What do I do if I have an accident with a Vélhop?

Contact the hotline on +33 3 88 18 00 40 as soon as possible.

  • Accident between a bike and car: Send a copy of the accident report or police report in the event of a hit-and-run.
  • Accident between a bike and a pedestrian: Report the accident to your civil liability insurer and send it to us by post.
  • Accident with the bike: Write a letter explaining the circumstances and the damage to yourself and to the bike.
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