Location en ligne
By post

Vélhop, 14 rue de la Gare aux Marchandises – CS 150002 – 67035 Strasbourg Cedex 2 – FRANCE

By telephone

09 69 39 36 67 (price of local call)

or 03 88 18 00 40 (24/7 technical hotline)

By email

Vélhop rental shops

Gare de Strasbourg

Level – 1 – Grande Verrière de la gare – Tel.: +339 60 17 74 63

OPENING HOURS

Peak season from 20/03/2017 to 05/11/2017 inclusive:

  • from Monday to Friday : non-stop from 8am to 7pm
  • Saturday, Sunday and public holidays : non-stop from 9.30am to 7pm

Low season from 06/11/2017:

  • from Monday to Friday : non-stop from 8am to 7pm
  • Saturday : 9.30am to 12.30pm and 2pm to 5.30pm
  • Sunday and public holidays : closed
Centre

3 rue d’Or, Strasbourg – tramway station Porte de l’Hôpital, Tel: +339 65 27 97 25

OPENING HOURS

Peak season from 20/03/2017 to 05/11/2017 inclusive:

  • from Monday to Friday : non-stop from 8:00 a.m. to 7:00 p.m.
  • Saturdays, Sundays and public holidays : non-stop from 9:30 a.m. to 7:00 p.m.

Low season from 06/11/2017:

  • from Monday to Friday: non-stop from 8:00 a.m. to 7:00 p.m.
  • Saturdays : from 9:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:30 p.m.
  • Sundays and public holidays : closed
Université

23 boulevard de la Victoire, Strasbourg, Tel: +339.62.32.06.46.

OPENING HOURS

Peak season from 20/03/2017 to 05/11/2017 inclusive:

  • from Monday to Friday : non-stop from 9:00 a.m. to 6:30 p.m.
  • Saturdays, Sundays and public holidays : closed.

Summer period from 17/07/17 to 15/08/17: from Monday to Friday: 10:30 a.m. – 12:30 a.m. / 2:00 p.m. – 6:30 p.m.

Low season from 06/11/2017:

  • from Monday to Friday : from 9:00 a.m. to 12:30 p.m.and from 1:30 p.m. to 6:30 p.m.
  • Saturdays, Sundays and public holidays : closed
Koenigshoffen

67 route des Romains, Strasbourg, Tel: +339.64.01.67.00.

OPENING HOURS

  • from Monday to Friday : from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 4:30 p.m.
  • Saturdays, Sundays and public holidays : closed
Schiltigheim

3 rue Saint-Charles, 67300 Schiltigheim, Tel: +333.88.33.68.15.

OPENING HOURS

  • from Monday to Friday : from 8:30 a.m. to 6:00 p.m.
  • Saturdays, Sundays and public holidays : closed

Summer period from 17/07/17 to 15/08/17: from Monday to Friday: 9:00 a.m. – 12:30 a.m. / 2:00 p.m. – 5:00 p.m.

FAQ

What is the minimum age for access to the Vélhop service?

The service is accessible to persons over the age of 16, who acknowledge that they know how to ride a bike and do not suffer from any medical problems preventing them from doing so.

How long does the subscription period last?

A subscription is taken out for one month (self-hire station only), three months or twelve months.

Is the deposit debited?

The deposit is only debited if the bike is not returned at the end of the rental period or in the event of damage, theft or inappropriate use of the equipment.

Can I cancel my subscription? If so, can I receive any compensation for the months not used?

Yes, it is possible to cancel your subscription. However, no compensation or refund will be granted.

What do I do if my bike is stolen?

If your Vélhop is stolen, you must:

  • report it to the nearest police station,
  • contact +33 9 69 39 36 67 as soon as possible,
  • send the report by post to Vélhop.

As the bike is your responsibility, the deposit will be debited (see T&Cs).

What do I do if I have an accident with a Vélhop?

Contact the hotline on +33 3 88 18 00 40 as soon as possible.

  • Accident between a bike and car: Send a copy of the accident report or police report in the event of a hit-and-run.
  • Accident between a bike and a pedestrian: Report the accident to your civil liability insurer and send it to us by post.
  • Accident with the bike: Write a letter explaining the circumstances and the damage to yourself and to the bike.

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